IS Operations Management

Most businesses manage information technology and services (IS) by responding to problems; technical staff and contractors install software, upgrade systems, and change configurations in response to system failures or user requests. While businesses feel that their IS systems do not adequately support business needs, IS staff work hard, often in crisis response mode, just to keep up.

Focused on correcting symptoms, IS staff have little time to identify and correct the underlying causes. The result: problems occur and grow. While IS staff struggles to keep up, projects to support business growth wait.

By creating a healthy IS infrastructure, maintaining systems to prevent problems, and improving support procedures, Horizon helps clients obtain greater benefits from their information technologies.

IS Health Assessment

Horizon's IS Health Assessment provides a snapshot assessment of how well IS is functioning and being managed. The assessment examines how technologies are configured and used, investigates the underlying causes of critical or reoccurring problems, and identifies potential performance bottlenecks.

Horizon makes specific recommendations for tactical and strategic solutions at various price points, letting clients make appropriate decisions without sacrificing long-term options.

IS Administration Plans

Horizon’s IS Administration Plan, customized for each client, establishes a regular routine of system administration, maintenance, and preventative activities that help lower the number of problems and reduce the time and resources required for IS support.

With detailed procedures and training, many businesses can reduce their reliance on costly, external resources for normal IS operations.

Support Solutions

Improving how a business tracks, corrects, and manages IS support often creates great improvements in efficiency and service quality. Horizon brings simple, best-practice methods and tools that help businesses manage IS changes and problem solving activities using coordinated, efficient processes.

Beyond helping enterprises organize their IS management efforts, Horizon helps pull together effective IS teams. Whether using internal staff, external consultants, or a mixture of both, Horizon helps clients establish roles, responsibilities, and performance goals, making sure that IS skills are appropriate to manage and support the technologies in place.